1. Access the SmartTax login page in a different browser than the one that was having issues.
2. Open an incognito window in the current browser and try logging in again.
3. Clear cache/cookies, then log in again to see if it improves.
If you've filed with TaxSlayer (the company that powers SmartTax) directly in the past, you will need to visit their website to reset your username or password. TaxSlayer login credentials are separate from SmartTax login credentials. These are two different websites that exist and function independently.
- If you are looking to set up your Ramsey SmartTax account for the first time, please visit this link.
- If you have used Ramsey SmartTax in the past, follow this link to log in again.
You may have multiple usernames registered with Ramsey SmartTax associated with the same email address. For further information about multiple usernames, check out this article.
If you are unsure which username is associated with your email address, follow this link and submit the form to receive an emailed list of all usernames connected to that email address.
Still having trouble? Check out this article.