If you are having trouble remembering your password or simply want to reset your current password, you will use the Forgot Password prompt during the login process.
- Follow this link
- Enter your username, email address, or the phone number associated with your account, then click Sign In
- If there are multiple accounts associated with your email address or phone number, choose the account you wish to access and enter the code you are sent
- When prompted to enter your password, select Forgot Password
- Enter the username, email address, and primary taxpayer's Social Security number, then press Continue
- Enter the security code you were sent
- You will be asked to create a new password for your account
- After successfully creating your new password, you will be logged out and need to enter your username and new password to access your SmartTax account
New Password Requirements:
- At least eight characters
- At least one lowercase letter
- At least one uppercase letter
- At least one number
- At least one special character
If you have additional questions or concerns, reach out to our Customer Success Team. We're here to help!